Refund and Cancellation Policy
Last updated September 17, 2026
This policy explains how cancellations and refunds work for Boxento subscriptions sold by SU, LLC. It is part of our Terms of Service.
Free trial
- New workspaces start with a 30-day free trial. A payment card is required, but nothing is charged during the trial.
- We’ll send you a reminder before your trial ends.
- If you don’t cancel before the trial ends, your subscription converts to the paid monthly plan and your card is charged for the active employees in your workspace.
- To avoid being charged, cancel before the trial’s end date, which is shown in Billing in your workspace.
- Each workspace gets one trial. A workspace that subscribes again after canceling is charged from the first day.
How to cancel
Workspace owners can cancel at any time:
- Sign in to your workspace and open Billing.
- Select Manage billing, then cancel your subscription.
You can also cancel by emailing contact@suuudo.com from the workspace owner’s email address.
Cancellation takes effect at the end of your current billing period, whether monthly or yearly. You keep full access until then and won’t be charged again. When your subscription ends, your workspace data is kept so you can subscribe again later, and you can ask us to delete it at any time.
Refunds
Subscription fees are charged in advance and are non-refundable, including for partly used billing periods, unused seats and the remaining months of an annual plan, except in these cases:
- Billing errors. If we charged you the wrong amount or charged you twice, we’ll refund the difference.
- Legal rights. Where the law that applies to you gives you a right to a refund, we’ll honor it.
Changes in the number of active employees are handled with prorated charges and credits on your invoices, as described in our Terms of Service, rather than with refunds.
Requesting a refund
Email contact@suuudo.com or call (855) 697-0009 (Monday to Friday, 9 a.m. to 5 p.m. Eastern Time) within 60 days of the charge. Include your workspace address and the invoice or charge you’re asking about. We aim to reply within one business day.
Approved refunds go back to the original payment method. Depending on your bank, they usually appear within 5 to 10 business days.
If you don’t recognize a charge from Boxento, please contact us before disputing it with your bank. We can usually resolve it faster.