Terms of Service

Last updated September 17, 2026

These Terms of Service (“Terms”) are an agreement between you and SU, LLC (“SU”, “we”, “us”). They govern your use of Boxento, the HR software available at boxento.com and at workspace addresses such as yourcompany.boxento.com (the “Service”).

If you accept these Terms on behalf of a company or other organization, you confirm that you have the authority to bind it, and “you” means that organization. If you don’t agree to these Terms, don’t use the Service.

1. The Service

Boxento helps businesses manage employee records, time off, attendance, documents and related HR tasks. The Service is for business use by organizations and the people they authorize. You must be at least 18 years old to create a workspace.

We may improve, change or remove features over time. If a change materially reduces the core functionality of a paid subscription, we’ll give you reasonable notice.

2. Accounts and workspaces

• The person who creates a workspace is its owner and can invite administrators, managers and employees (“Users”).
• You’re responsible for activity in your workspace, for keeping sign-in credentials secure, and for making sure your Users follow these Terms.
• Give us accurate information, including your billing country and contact details, and keep it up to date.
• Tell us promptly at contact@suuudo.com if you believe your workspace has been accessed without authorization.

3. Free trial

Each workspace can use one 30-day free trial. A valid payment card is required to start it, and you won’t be charged during the trial. We’ll send you a reminder before the trial ends.

Unless you cancel before the trial ends, your subscription converts automatically to the paid monthly plan, and your card is charged for the active employees in your workspace at that time. You can cancel during the trial from Billing in your workspace. A workspace that subscribes again after canceling doesn’t get another trial.

4. Subscriptions, fees and payment

• Pricing. Fees are charged per active employee on a monthly or annual plan, at the prices and in the currency shown for your country on our pricing page or at checkout.
• Automatic renewal. Subscriptions renew automatically at the end of each billing period (monthly or yearly) until canceled, and we charge your payment method on file at each renewal.
• Seats follow headcount. Your number of seats is the number of active employees in your workspace, with a minimum of one. When it changes, we adjust your subscription. On monthly plans, added seats are charged and removed seats are credited, prorated, on your next invoice. On annual plans, added seats are charged prorated for the rest of the year and invoiced monthly, and removed seats reduce your price at renewal, without a credit for the current year.
• Plan changes. Switching from monthly to annual takes effect immediately, with a prorated charge. Switching from annual to monthly takes effect at your next renewal.
• Taxes. Prices don’t include taxes. You’re responsible for any applicable taxes, which are shown at checkout or on your invoice.
• Payment processing. Payments are processed by Stripe. We never receive or store your full card number.
• Failed payments. If a payment fails, it will be retried and you’ll be notified. If it still can’t be collected, your subscription may be canceled and access to your workspace restricted until you subscribe again.
• Price changes. We may change our prices. A change won’t affect a billing period you’ve already paid for, and we’ll give you at least 30 days’ notice before a price increase applies to your subscription.

5. Cancellation and refunds

You can cancel at any time from Billing → Manage billing in your workspace, or by contacting us. Cancellation takes effect at the end of your current billing period: you keep access until then and won’t be charged again.

Fees already paid are non-refundable, except as described in our Refund and Cancellation Policy or where the law requires a refund.

6. Your data

• Ownership. You keep all rights to the information you and your Users put into the Service (“Customer Data”), such as employee records, documents and attendance records.
• Our use. We use Customer Data only to provide, secure and support the Service, as described in our Privacy Policy. We don’t sell it.
• Your responsibilities. You’re responsible for having the right to collect and use Customer Data, including giving employees any notices and getting any consents that employment and privacy laws require, for example before turning on location checks at clock-in.
• Data processing. For your employees’ personal data, you are the controller and we are your processor, processing it on your instructions. Contact us if you need a data processing agreement.
• After cancellation. If your subscription ends, we keep your workspace data so you can subscribe again. You can ask us to delete it at any time.

7. Acceptable use

You agree not to:

• use the Service for anything unlawful, or to store or share content you don’t have the right to use;
• access, or try to access, workspaces or data you aren’t authorized to see, or probe, scan or test the Service’s security without our written permission;
• interfere with or overload the Service, or introduce malware;
• resell, sublicense or provide the Service to others, except to manage your own organization’s people;
• copy or reverse engineer the Service, or use it to build a competing product, except where the law allows.

8. Intellectual property

The Service, including its software, design and content (but not Customer Data), is owned by SU, LLC and its licensors and is protected by intellectual property laws. As long as you follow these Terms and pay the applicable fees, we grant you a limited, non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us feedback, we may use it without any obligation to you.

9. Third-party services

The Service works with third-party services, such as Stripe for payments, Google for optional sign-in, and calendar apps that subscribe to your team’s time-off feed. Those services are governed by their own terms, and we aren’t responsible for them.

10. Suspension and termination

We may suspend or end your access to the Service if you materially breach these Terms, don’t pay, or use the Service in a way that could harm us, other customers or anyone else. Where reasonable, we’ll tell you first and give you a chance to fix the problem. You can stop using the Service and cancel your subscription at any time.

Sections 6, 8, 11, 12, 13, 15 and 16 continue to apply after your use of the Service ends.

11. Disclaimers

We work to keep the Service reliable and secure, but it is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement, and we don’t promise that the Service will be uninterrupted or error-free.

Boxento is a tool for managing HR tasks. It isn’t legal, tax, payroll or employment advice, and you remain responsible for complying with the laws that apply to your business and your employees.

12. Limitation of liability

To the fullest extent the law allows:

• neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible; and
• each party’s total liability arising out of or relating to these Terms or the Service is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

These limits don’t apply to your obligation to pay fees, to a breach of Section 7, or to liability that can’t be limited by law.

13. Indemnity

You’ll defend SU, LLC against third-party claims arising from Customer Data, or from your or your Users’ use of the Service in breach of these Terms or the law, and you’ll pay any resulting damages and reasonable costs.

14. Changes to these Terms

We may update these Terms. If a change is material, we’ll notify workspace owners by email or in the Service at least 30 days before it takes effect. If you keep using the Service after the change takes effect, you accept the updated Terms.

15. Governing law and disputes

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. The state and federal courts located in Monroe County, New York, have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Service, and both parties consent to their jurisdiction. Nothing in these Terms takes away rights you have under mandatory consumer or data protection laws that apply to you.

16. General

These Terms, together with our Privacy Policy and our Refund and Cancellation Policy, are the entire agreement between you and SU, LLC about the Service. If any part of these Terms can’t be enforced, the rest still applies. If we don’t enforce a provision, that doesn’t waive our right to enforce it later. You may not transfer these Terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. Neither party is responsible for delays caused by events beyond its reasonable control.

These Terms are written in English. If we provide a translation, the English version governs.